Loyalty
ApolloSpin Casino ceased operations in August 2025. That change brought its loyalty ecosystem to an abrupt halt, affecting active VIP members, pending bonuses, and any loyalty balances tied to accounts. If you held a balance, ongoing free-spin credits, or VIP perks, this announcement changes the timeline for resolving those items — act quickly to review your account history and payment records.
For readers wanting background, you can read our full ApolloSpin Casino review here: ApolloSpin Casino.
What ApolloSpin offered — a concise look at past rewards
Before it closed, ApolloSpin ran a layered loyalty strategy that blended instant promotions with tiered VIP treatment. Highlights included:
- A no-deposit promotion offering $20 using bonus code APOLLO20 for new US players, credited as bonus funds.
- A popular free-spins offer of 100 free spins, paid in two tranches: 50 immediately after deposit and the remaining 50 after 24 hours.
- A structured VIP Program with multiple tiers, personalized VIP service, and exclusive experiences for invitees.
- A welcome package that historically included a 100% match up to 200 USDT with a 35x wagering requirement on bonus funds.
Players regularly enjoyed loyalty play across titles from partners such as Quickspin, Real Time Gaming, and Bgaming. If you want to revisit a game that was often part of ApolloSpin’s promotions, see our review of Dinosaur Rage Slots.
ApolloSpin accepted both crypto and traditional payments, including Tron/TRX and Tether/USDT alongside Visa, MasterCard, Skrill, and Neteller, and supported CAD, EUR, and USD accounts. Those mixed rails made rewards flexible but also introduced settlement complexity when the platform closed.
- Download and archive account recordsGather transaction history, bonus terms, wagering progress, and any VIP correspondence. These documents are essential if you dispute a charge or seek recovery.
- Check your wallet and bank statementsReview for recent withdrawals or pending transactions. Crypto transfers may be irreversible; fiat chargebacks may still be possible depending on your card issuer and timing.
- Contact listed support channelsReach out to ApolloSpin’s published email at info@apollospin.com. Document every communication and save timestamps.
- Reach out to your payment providerContact your card issuer, e-wallet, or crypto exchange for guidance on disputed transactions or frozen funds.
- File complaints with relevant authoritiesSubmit complaints with any relevant regulator or consumer protection agency in your jurisdiction if you suspect unresolved funds or unfair handling. Be prepared to supply the archived account records.
Time matters. If you have unresolved balances or pending withdrawals from August 2025 or earlier, start these steps immediately to preserve options for recovery.
Lessons from ApolloSpin: what players should demand from loyalty programs
The closure highlights practical expectations every loyalty program should meet:
- Transparent terms: clear, machine-readable bonus rules and explicit expiry windows for points or free spins.
- Fast, reliable support: visible response SLAs and a traceable ticketing system so members can prove outreach.
- Withdrawal guarantees: defined timelines that apply to real-money balances and clear processes when a platform closes or transfers assets.
- Fair VIP invitations: criteria published so high-value players understand progression rather than relying solely on opaque invites.
Loyalty schemes are most valuable when they are predictable. Players benefit when platforms treat rewards as accountable commitments rather than promotional theater.
Wrapping up: practical next moves and where to look
Closure is inconvenient, but a methodical approach reduces risk. Gather records, contact providers, and pursue formal dispute channels where necessary. If you’re researching alternatives for similar loyalty structures, prioritize operators with transparent VIP rules and robust regulatory oversight.
For granular histories of ApolloSpin’s featured titles or to revisit games tied to past promotions, check our game reviews linked above. Take care to verify an operator’s current status before depositing, and keep documentation of every transaction — those habits pay off when loyalty promises need enforcing.